RETURNS & EXCHANGES
CHANGE OF MIND
We know online shopping can be tricky at times and we want you to love what you've purchased from us! This is why if you're not happy with your product/s we will happily offer an exchange or store credit within 7 days of receiving it. This is provided that the product/s are in original condition, tags intact, unused, original packaging and are accompanied with proof of purchase. Unfortunately if it is later than 7 days we may not be able to exchange or issue a store credit. Please note: We are under no obligation to refund due to change of mind.
PLEASE NOTE: We are under no obligation to refund due to change of mind. (Change of mind also includes products that are the wrong size or fit).
SALE ITEMS: We do not offer refunds or exchanges on sale items unless faulty so please choose carefully.
If your purchase is faulty or damaged please contact us immediately and return it to us within 7 days of receiving the product/s, provided that the product/s are in original condition, tags intact, unused and are accompanied with proof of purchase. We will do our best to first attain a replacement product for you. If this is not feasible a full refund will be given and you will be notified. Unfortunately if it is later than 7 days we may not be able to offer a replacement or refund.
Please note: We are under no obligation to refund due to change of mind. We do not offer exchanges or refunds on sale items unless faulty.
If you wish to return any product purchased, the cost of the return will not be covered by Wild Rose & The Vogue Store and will be at your expense. Please ensure you contact us BEFORE sending back any return. You can then courier your item back to our store. We strongly recommend tracking your parcel to ensure it gets back to us within the 7 days of you receiving your parcel.
Fill out the return form enclosed in your package.
Please take care to package your return. Make sure your returns form and proof of purchase (invoice) is included in the package.
Please send your return to:
181 Main Street, The Mall
Please make sure you choose a trackable shipping method that will get back to us within 7 days. Unfortunately things can go wrong when it comes to transit and we will not be able to accept responsibility for lost or damaged goods that we have not shipped ourselves.