BRIARWOOD WILL BAG

 IN-STORE PURCHASES

- For in-store purchases we offer store credit or an exchange within 7 days of the purchase date. Please choose carefully as we do not refund for change of mind.  

- Full priced items must be returned in store or couriered (at the customer's expense) within 7 days of the purchase date.
 
- Proof of purchase must be presented in store or packaged in your return parcel if couriered back to our store.

- Product(s) must be in original condition (unused), tags intact and be in original packaging.

We do not offer returns, exchanges or refunds on:

- Sale items

- Gift cards.

- Earrings (For hygiene purposes).

ONLINE PURCHASES

- For online purchases we offer online store credits or exchanges within 7 days of receiving your order. 

- Full priced items must be returned to our store within 7 days of receiving your order. The shipping fee will be at the customer's expense. 
 
- Email us and fill out the return form enclosed in your package and send it back in your return parcel.

- Proof of purchase must be sent back with your return parcel before sending it back to our store.

- Product(s) must be in original condition (unused), tags intact and be in original packaging.

We do not offer returns, exchanges or refunds on:

- Sale items

- Gift cards.

- Earrings (For hygiene purposes).

RETURN OF SALE ITEMS

Please choose carefully as we do not offer returns, exchanges, or refunds on sale items. 

We will do our best to first attain a replacement product for you. If this is not feasible a full refund will be given and you will be notified. Unfortunately if it is later than 7 days we may not be able to offer a replacement or refund.

 PLEASE NOTE

Unfortunately if your in-store/online purchase is returned later than 7 days or if any of the items do not comply with the criteria above we may decline the return. We do not offer refunds unless otherwise stated but instead offer an in-store/online credit for any returned items.