Online orders will be processed and dispatched Monday to Friday. We make every effort to ensure all online orders are dispatched within 1-2 working days. Please note: Orders will not be dispatched on weekends or public holidays - Please allow extra time over Christmas & New Years.
Products shown on our website are also available in store. This means that while we try our hardest to ensure we process your orders first, there is always a chance it may be sold in store first if there are low stock levels. In the event of this happening we will contact our stockist to attain another product for you otherwise a full refund will be given and you will be notified if this is not feasible.
We offer FREE SHIPPING ON NZ ORDERS OVER $200. This offer applies to smaller packages and does not extend to some of our larger items - Items that are excluded from free shipping will be noted at the bottom of that products description. A shipping fee may also be indicated where there are multiple items purchased causing an over sized package.
If you have any questions regarding shipping, feel free to CONTACT US by sending an email with product details and we will get back to you about shipping costs.
We offer CLICK AND COLLECT as an alternative shipping method (This option is available at the checkout). Just visit us in our Wild Rose store with your emailed invoice and your order is yours!
PLEASE NOTE: Some items may have to come from our Wellington store, so allow 1 working day or give us a call before popping in.
At this stage we only ship within New Zealand.
CHANGE OF MIND
We know online shopping can be tricky at times and we want you to love what you've purchased from us! This is why if you're not happy with your product/s we will happily offer an exchange or store credit within 7 days of receiving it. This is provided that the product/s are in original condition, tags intact, unused, original packaging and are accompanied with proof of purchase. Unfortunately if it is later than 7 days we may not be able to exchange or issue a store credit. Please note: We are under no obligation to refund due to change of mind.
PLEASE NOTE: We are under no obligation to refund due to change of mind. (Change of mind also includes products that are the wrong size or fit).
SALE ITEMS: We do not offer refunds or exchanges on sale items unless faulty so please choose carefully.
FAULTY PRODUCT
If your purchase is faulty or damaged please contact us immediately and return it to us within 7 days of receiving the product/s, provided that the product/s are in original condition, tags intact, unused and are accompanied with proof of purchase. We will do our best to first attain a replacement product for you. If this is not feasible a full refund will be given and you will be notified. Unfortunately if it is later than 7 days we may not be able to offer a replacement or refund.
Please note: We are under no obligation to refund due to change of mind. We do not offer exchanges or refunds on sale items unless faulty.
If you wish to return any product purchased, the cost of the return will not be covered by Wild Rose & The Vogue Store and will be at your expense. Please ensure you contact us BEFORE sending back any return. You can then courier your item back to our store. We strongly recommend tracking your parcel to ensure it gets back to us within the 7 days of you receiving your parcel.
RETURN STEPS
Fill out the return form enclosed in your package.
Please take care to package your return. Make sure your returns form and proof of purchase (invoice) is included in the package.
Please send your return to:
Wild Rose
181 Main Street, The Mall
Upper Hutt,
Wellington, 5019
04 5279857
Please make sure you choose a trackable shipping method that will get back to us within 7 days. Unfortunately things can go wrong when it comes to transit and we will not be able to accept responsibility for lost or damaged goods that we have not shipped ourselves.
